1. Who We Are

Registered Name: Pro Star Installations (PTY) LTD Trading as Pro Star Installations

Registration Number: 2024/799949/07

Registered Address: 22 Karee Street, Irene, Centurion, 0062

2. Introduction

Pro Star Installations values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data in alignment with our Terms and Conditions of Use, as published on our website. All personal information is collected solely for conducting business with you, which may involve entering into a contract or transaction with Pro Star Installations, yourself, and/or a Contractor. By using our website and services, you consent to the collection and processing of your personal information.

Your information may be used for:

• Delivering our products and services.
• Conducting legitimate business activities, including reports and statistical analysis.
• Complying with legal, regulatory, and audit requirements.
• Managing complaints and facilitating legal proceedings or investigations.

We may share your personal information with third parties:

• When necessary to fulfil contractual obligations,
• To comply with audits, or
• To meet legal and regulatory requirements.

3. What Constitutes Personal Information

Personal information refers to any details about an identifiable, living individual or, where applicable, an identifiable and existing juristic entity such as a company. This includes, but is not limited to:

• (a) Information about a person’s race, gender, sex, pregnancy, marital status, nationality, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, or birth.
• (b) Details regarding a person’s education, medical, financial, criminal, or employment history.
• (c) Identifiers such as numbers, symbols, email addresses, physical addresses, telephone numbers, location data, online identifiers, or any other unique assignments linked to the person.
• (d) Biometric information.
• (e) Personal opinions, views, or preferences.
• (f) Correspondence sent by the individual that is inherently private or confidential, or any follow-up correspondence revealing the content of the original.
• (g) Opinions or views expressed by another individual about the person.
• (h) The individual’s name, if it is linked with other personal information or if its disclosure would reveal details about the individual.
  
  

4. How We Collect Personal Information

We may gather your personal information through various interactions with us, such as:

• When you engage our services or products.
• When we respond to your inquiries or requests.
• Through communications between you and our representatives.
• When you provide feedback about our products and services.
• During the execution of our administrative and business operations.
• When you subscribe to our mailing lists or newsletters.
• When we market our solutions and services to you.
• When you apply for a position with us or become employed by us.

Additionally, we may collect your personal information:

• From business partners offering co-branded services or participating in joint marketing activities with us.
• From social media platforms or networks, either when you grant us permission or when the information is publicly available, as allowed by applicable laws.
  
  

Please note that if you publicly share personal information (e.g., on a discussion forum), third parties may gain access to it, and you will be responsible for such disclosures.

5. How We Use Your Information

Pro Star Installations collect details such as your name, phone number, email, and physical address to understand your needs and ensure proper service delivery when you make use of services.

We communicate via various channels, including phone, email, WhatsApp, and SMS, to provide a seamless experience.

Additionally, we may collect your IP address when you browse our website. This helps us determine your location and optimise our content for your device and browser.

6. Direct Marketing

We do not share your personal information with unaffiliated third parties for direct marketing purposes, nor do we sell, rent, distribute, or otherwise make it commercially available to any third party.

You have the option to choose whether you want to receive marketing communications from us via email, SMS, social media platforms, or phone. Even if you initially agree to receive such communications, you can opt out at any time and manage your preferences by:

• Following the unsubscribe instructions included in any marketing email or SMS message from us.
• Sending an email to info@prostalco.co.za with your details and a description of the marketing materials you no longer wish to receive.

We will process your request as promptly as possible. Please note that even if you opt out of marketing communications, we may still send you important administrative messages related to your ongoing use of our services.

7. Consent

By providing personal information for transactions or payment verification, you consent to its collection and use for those specific purposes. If we require your information for marketing or other secondary purposes, we will either seek your explicit consent or provide an option to opt out.

To withdraw your consent, simply reply to messages with “OUT” or “NO,” or email us at info@prostalco.co.za. Please note that opting out of marketing communications does not prevent us from contacting you regarding service-related matters.

By using this site, you confirm that you are of legal age in your jurisdiction or have obtained the necessary consent for minor dependents to access and use the site.

8. Disclosure

Your information may be disclosed if required by law or if you breach our Terms and Conditions of Use.

9. Third-Party Development and Hosting

We partner with third-party providers to manage our platform, ensuring your data is securely stored behind firewalls and protected using industry-standard encryption methods. Payment information is encrypted and processed through PCI-DSS-compliant gateways, guaranteeing secure transactions.

10. Third-Party Services

Third-party providers, such as payment processors, use your information solely as needed to deliver their services. However, they may have their own privacy policies, which we recommend you review.

Additionally, your data may be subject to the laws of the jurisdictions in which these providers operate.

11. Security

Pro Star Installations is dedicated to safeguarding all personal information against misuse, loss, unauthorised access, alteration, or disclosure. We employ a combination of physical, administrative, and technical measures and require any third parties with whom we share personal information in the ordinary course of business to implement equivalent or comparable protections.

While Pro Star Installations takes significant steps to secure its websites, it is important to understand that the internet is not entirely secure. When submitting or posting personal information online, please be aware that Pro Star Installations cannot guarantee the security of such information.

Additionally, we cannot ensure the security of any data transmitted over public or third-party networks.

12. Cookies

Pro Star Installations website utilizes cookies to improve functionality and enhance your user experience. These cookies gather non-identifiable information to monitor usage and optimise our services. You can adjust your browser settings to disable cookies; however, this may restrict certain features of the website. By using our site or interacting with us, you acknowledge and agree to our use of cookies.

13. Revision and Updates to this Policy

This Privacy Policy may be revised from time to time. Updates will take effect immediately upon being posted. For significant changes, we will notify you to ensure you stay informed about any updates to our practices. In the event of an acquisition or merger involving Pro Star Installations, your information may be transferred to the new entity.

14. Contact Information

For inquiries, corrections, or complaints regarding your personal information, please contact:

• Email: info@prostalco.co.za
• Phone: 071 846 6374
• Address: 22 Karee Street, Irene, Centurion, 0062

15. Document validity

This document was last updated and only valid as of 20th of December 2024